1. Data controller
Beijing Astar Environmental Technology Development Co., Ltd. is responsible for personal information submitted through this website. Contact: 13911035000@163.com, +86-10-64101566.
2. Information and purpose
When you submit an enquiry, we collect your name, email address, subject and message solely to identify, respond to and follow up on your enquiry. Do not submit identity documents, financial account data or other sensitive information.
3. Legal basis and retention
We process this information based on the explicit consent you provide before submission. Enquiries are retained for 180 days by default, unless longer retention is necessary for a contract or legal obligation, then deleted or anonymised.
4. Storage, security and recipients
Data is stored on Alibaba Cloud infrastructure in mainland China and protected through access controls, encrypted transport, backups and audit logs. Notifications are sent to Astar’s authorised business mailbox and are not shared with other parties except where required by law or service delivery.
5. Your rights
You may contact 13911035000@163.com to request access, correction, deletion or withdrawal of consent. We will respond after verifying your identity. Withdrawal does not affect processing already carried out.
6. Updates
Material changes will be prominently displayed on this page with an effective date.